Delete your data
You can delete your Lomif.ai data at any time. If you want a copy, export your posts and customer data from the app first, because deletion cannot be undone.
If you have a Lomif.ai account
- In the app: sign in at Lomif.ai, open Credits & billing and press Delete all my data. This immediately removes from your account your business information, connected accounts and tokens, inbox history, posts, uploads, broadcasts and AI history.
- From Facebook or Instagram: in Facebook Settings → Business Integrations (or Apps and websites), find HT+ Messaging or bundlesocial (the secure bridge Lomif.ai uses to connect your accounts) and remove it. Meta tells us, and we delete the data that came from your Facebook account.
- By email: write to info@lomif.ai from your account's email with the subject "Delete my Lomif.ai data". We may ask you to confirm that the account is yours.
If you are a customer of a business that uses Lomif.ai
If you messaged a business on WhatsApp, Instagram, Facebook, email, website chat or Discord and that business uses Lomif.ai, the business decides how your messages are used.
- Ask the business. It can delete your chats in Lomif.ai.
- Or write to us at info@lomif.ai with the subject "Delete my chats", the name of the business, and the phone number, username or email you used. We pass your request to the business within 5 business days and help it answer. Where the law requires us to act directly, we will.
- To stop marketing messages from a business, reply STOP on WhatsApp or use the opt-out in the message.
How long deletion takes
| Data | When it is deleted |
|---|---|
| What you see in your account | Immediately |
| Live systems | Within 30 days |
| Backups | Within a further 30 days |
| Usage and access logs | Within 90 days |
| Payment and invoice records | Kept as long as tax law requires |
We tell you what we did within 30 days of your request, and confirm by email when deletion is complete. If we cannot delete something, for example because the law requires us to keep it, we tell you why and how to complain to the Privacy Protection Authority in Israel or to your data protection authority.
What deletion does not remove
- Posts already published and messages already delivered on Facebook, Instagram, WhatsApp, TikTok and other networks. Delete them on those networks.
- Data those networks keep under their own policies.
- Copies your team members or customers saved themselves.
Contact
Halawani Tech Plus (HT+), Licensed Dealer (Osek Murshe) no. 207049065, Baladi Mall, Beit Hanina, Jerusalem · info@lomif.ai · WhatsApp +1 707 878 5664 · Phone +972 2-540-5530
See also our Privacy Policy.